Refund policy

 

Return & Refund Policy

Due to the personal nature of our bath, body, skincare, and home-care products, we cannot accept returns or exchanges on these items.

Defective Bottles

Bottles may be eligible for replacement or refund if they arrive damaged or defective. Please contact us as soon as possible after receiving your order and include:

  • Your order number or proof of purchase

  • A description of the issue

  • Clear photos of the damaged or defective item

Please do not return an item without contacting us first. Unauthorized returns will not be accepted.

Problems With Your Order

If you receive an incorrect, damaged, or defective product, please contact us right away so we can review the issue and make it right.

For concerns about any other item, please contact us. We will review each situation individually, but contacting us does not guarantee a return or refund.

Non-Returnable Items

We cannot accept returns on:

  • Bath, body, skincare, cosmetic, or personal-care products

  • Used or opened products

  • Sale or clearance items

  • Gift cards

  • Custom or personalized products

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or credit card provider.

Contact Us

For questions or concerns about your order, please email hello@bubblegallery.ca

This policy does not limit any rights you may have under applicable consumer-protection laws.